FAQ
We hope to answer any questions you might have about KAIYA and kaiyakids here, where we've collected our most commonly asked questions from customers like you!

Orders + Shipping
We currently ship to the USA and Canada.
Free shipping is automatically applied at checkout for qualifying orders over $99 USD.
You may input qualifiying discounts or promo codes at checkout before finalizing your purchase. If you have questions regarding a sale or promo please contact support at support@kaiyanutrition.com.
Please choose your purchase carefully. We do not provide refunds or exchanges if you have changed your mind or made a wrong selection by mistake. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Should you have any questions regarding a particular product, please visit our FAQ page or contact support.
Customers located internationally may be required to pay sales tax, duty and/or custom charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. KAIYA Nutrition is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
All orders are considered final at time of placement. Please check your details carefully before submitting your order. Should you need to make an adjustment to your order, please contact support@kaiyanutrition.com immediately. Once an order is placed, there is no guarantee that it can be altered or changed in any way however, we will endeavor to accommodate where possible within our business hours, (Mon-Fri 9am - 5pm CST).
Reach out to us at support@kaiyanutrition.com as soon as possible within our business hours, (Mon-Fri 9am - 5pm CST) and we’d be happy to make the change. However, if your package has already begun processing for shipping, we cannot make any changes or adjustments to your order. If your product is shipped with the wrong address provided by you, please contact the carrier. We do not offer refunds or replacements should you not receive this product due to incorrect address.
In the event that any package is returned to our facility, we will offer to reship it for $8 USD. You will receive an invoice which must be paid prior to shipping. If we incur additional postage fees, you will also be responsible for these fees prior to the item being shipped. These fees will be detailed directly with the customer. Please note that we cannot bypass this reshipment fee.
We aim to get orders out within 3 business days (M-F), but at times processing orders can take up to 7 business days during product launches and restocks. Thank you for your patience and understanding.
We offer $8 USD standard ground shipping that averages 4-7 business days for delivery. We offer express shipping options including 2 day express (not guaranteed) and FedEx 2 day. This does not include processing time. Once the products leave our facilities we are no longer responsible for them. We urge you to contact the correct carrier if there is a problem locating your shipment. This includes, but is not limited to: tracking problems, delivery problems, delays, items showing delivered when you have not received them, lost packages, incorrect shipping address provided by the customer.
In the event that a package is lost in transit or damaged please file a claim with the carrier directly. We are not responsible for filing these claims. Once you have filed a claim please contact us and provide the claim number so we can be updated on your specific case. We are not responsible for re-shipping items that are lost, damaged, or stolen without the purchase of Package Protection.
We proudly offer Package Protection at checkout. Package Protection provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. At checkout, please be sure to select and opt into the Package Protection. If you DO NOT select Package Protection, we are not responsible for lost, damaged, or stolen packages. What Package Protection covers:
Packages presumed lost: A package is considered “lost” if it is never reported as “delivered,” and if 7 consecutive days have passed since the last tracking status update for domestic shipments, and 20 days for international shipments, including Canada. A claim must be filed within 30 days of the last tracking update. Package Protection will not consider a package “lost” if the order is stuck in customs for any reason, including incomplete paperwork, unpaid taxes or fees, or prohibited items. Please contact your local customs agency with questions. However, if a package is a replacement order processed by Kaiya Nutrition and it is stuck in customs due to unpaid fees, Kaiya Nutrition may reimburse the cost of the customs fees at their discretion.
Packages presumed stolen: Package Protection will consider a package “stolen” if the package is marked “delivered” but the customer did not receive it. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier. Please reach out to your neighbors, community management, package lockers etc. for potential carrier deliveries elsewhere on the premises. Package Protection will consider a package “stolen” if the customer provided the correct address at checkout, but the shipping carrier delivered it to the wrong address. A claim must be filed within 30 days of the “delivery date,” but no sooner than 5 days to account for the possibility that the neighbor may hand over the misdelivered package.
Packages damaged while in transit: Package Protection will consider an item “damaged” if it is unusable. Package Protection requires evidence of the damaged item (photos, videos, etc.) as part of the claims filing process. Claims for damaged orders must be filed within 30 days of the delivery date. Unless the retailer indicates otherwise, the customer does not need to return a damaged or broken item to the retailer.
Please contact the retailer for any manufacturing issues as those may be covered under the retailer’s own refund policy. If you experienced an issue with your order, please fill out the Package Protection claim form here.

Products
At KAIYA, we hold ourselves to the highest standards, with quality and integrity at the core of everything we do. All of our products are proudly manufactured in the USA, in FDA-registered facilities, that follow strict Good Manufacturing Practices (GMP). We rigorously test every product for purity and potency so our customers can be confident about what they’re putting into their bodies. We are transparent about our ingredients on our labels, and use clean, clinically-supported formulas that produce real results. Third party testing is a regular part of this process, as well as participating in NSF certifications. Please refer to each product page regarding the NSF certifying badge.
We always recommend talking with your healthcare provider as they will have special knowledge on your condition. We cannot provide medical advice. Our labels to our supplements are located on the product pages and are available for you to discuss individually with your doctor.
We recommend talking with your healthcare provider and asking them this question as they will know your specific situation best. Please feel free to use the nutrition label for the product provided on the product page to share ingredient details with them.
All KAIYA products are manufactured in the USA in FDA-registered facilities that follow strict Good Manufacturing Practices (GMP).
kaiyakids is for ages 1+! We suggest starting our multivitamin at age 1 and continuing it on through your child's adolescent years. Our snack bars can be enjoyed at any age- even adults! We often find ourselves stealing these from our kids snack drawers! Please make sure your child is eating other foods of a similar soft consistenccy to our bars. And our greens we suggest at ages 2+!
All of the products coming from kaiyakids are certified organic
**our Greens products are organic but not yet certified organic as this sticker takes longer to receive. We have already paid for and submitted the product and this certified sticker will be on the next round of our printed labels!
At this time our products may be made in a facility that is exposed to the major allergens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
We suggest storing your kaiyakids protein bars and gummies in a cool dry place, or even in the fridge! Our protein bars are soft slab bars made from real ingredients without heavy clumping agents. Because of this, they are delicate! They can be enjoyed directly from the fridge if you are looking for a way to make them a little more sturdy for your little ones who may have a tendency to squeeze and smash bars! Trust us- we know what that's like!
All products should be stored tightly sealed and in a cool dry place.
Fat Burner
We recommend taking the Fat Burner first thing in the morning. There are 200mg of caffeine in this product, so it is best take it by itself, not surrounding other caffeinated products.
Each serving of Fat Burner contains 200mg of caffeine.
No! The Fat Burner was specifically formulate to NOT break your fast. It will actually help your body remain in a fasted state for longer.
If you feel a burn or a tingling sensation, this is normal. This is actually the BioPerene, which is black pepper extract, and it has a spicy kick to it! If you do not like this, the Candied Watermelon, Peach Yuzu and Capsulated versions mask this burn the most.
Yes, the stim and Non-stim Fat Burners can be stacked and taken together for additional fat burning benefits! We recommend taking the regular Fat Burner in the morning and the Non-Stim Fat Burner in the afternoon.
KAIYA does not use any gluten derived ingredients in our products but we do have an allergy warning on our label due to the potential for cross contamination in our facility.
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
Unlike many other companies, we do not use any chemical filler powders or additives in our products just to give the container a more full appearance. We only provide the high quality raw ingredients in their exact amounts.
The Capsulated Fat Burner is the same formula as the stim powder and contains 200 mg per serving. The Capsulated Fat Burner is not flavored as it is in capsule form.
Please be sure to discuss with your healthcare provider before starting any new supplements while pregnant and/or nursing. You will want to get the approval from them, and every single body/scenario is very different. Please feel free to use the nutrition label for the product provided on the product page to share ingredient details with them.
Non-Stim Fat Burner
The Non-stim Fat Burner is caffeine free and can be enjoyed at any time of day!
No! The Fat Burner was specifically formulate to NOT break your fast. It will actually help your body remain in a fasted state for longer.
Yes, the stim and Non-stim Fat Burners can be stacked and taken together for additional fat burning benefits! We recommend taking the regular Fat Burner in the morning and the Non-Stim Fat Burner in the afternoon.
KAIYA does not use any gluten derived ingredients in our products but we do have an allergy warning on our label due to the potential for cross contamination in our facility.
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
Please be sure to discuss with your healthcare provider before starting any new supplements while pregnant and/or nursing. You will want to get the approval from them, and every single body/scenario is very different. Please feel free to use the nutrition label for the product provided on the product page to share ingredient details with them.
HydrateHER Electrolytes+
HydrateHER Electrolytes+ rebalances your body with natural electrolytes like potassium + magnesium, has only 500 mg of sodium from Himalayan Pink Salt, replenishes fluids, revitalizes with vitamin C + vitamin B — while quenching your thirst with zero added sugar.
The HydrateHER Electrolytes+ are perfect for post-workout hydration, a day at the beach or any time you need a refreshing pick-me-up!
The HydrateHER Electrolytes+ are formulated for use any time you need to rehydrate throughout the day. We suggest 1-2 stick packets daily for optimal hydration.
KAIYA does not use any gluten derived ingredients in our products but we do have an allergy warning on our label due to the potential for cross contamination in our facility.
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
Please be sure to discuss with your healthcare provider before starting any new supplements while pregnant and/or nursing. You will want to get the approval from them, and every single body/scenario is very different. Please feel free to use the nutrition label for the product provided on the product page to share ingredient details with them.
Collagen Colostrum+
Calves are fed colostrum before collection. Only excess Colostrum is sold. The calves are not deprived of colostrum.
Our colostrum is sourced from natural bovine colostrum, specifically grass-fed cows sourced from approved USDA Grade A dairies.
The KAIYA Collagen Colostrum+ Blend with Probiotics is rich in nutrients and antibodies to promote a healthy gut, glowing skin, and strong bones, joints, and connective tissues.
The Collagen Colostrum+ can be mixed with your liquid of choice or into smoothies and other recipes. It is recommended to use a blender bottle or a hand mixer for the best results when mixing with liquids.
It is technically possible to put colostrum powder in coffee and hot liquid, but it's generally not recommended as the heat can diminish the potency of its beneficial bio-active compounds. For optimal effectiveness, colostrum is best consumed in lukewarm or cold liquid. If you choose to add it to your coffee we recommend adding it to an iced coffee or lukewarm coffee.
The Collagen Colostrum+ can be taken at any time of day you prefer!
Yes, the Collagen Colostrum+ formula contains lactose.
KAIYA does not use any gluten derived ingredients in our products but we do have an allergy warning on our label due to the potential for cross contamination in our facility.
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
Please be sure to discuss with your healthcare provider before starting any new supplements while pregnant and/or nursing. You will want to get the approval from them, and every single body/scenario is very different. Please feel free to use the nutrition label for the product provided on the product page to share ingredient details with them.
Goddess Hormone Support Formula
We recommend taking Goddess Hormone Support Formula with your first meal of the day for maximum absorption of the supplement. Goddess Hormone Support Formula should always be taken with food.
Goddess Hormone Support Formula is a one stop formula for relief of symptoms associated with PMS or menopause.†
Goddess Hormone Support Formula may decrease the effectiveness of birth control. Please be sure to discuss with your healthcare provider before starting any new supplements while on birth control or other medications. You will want to get the approval from them first as every single body/scenario is very different.
KAIYA does not use any gluten derived ingredients in our products but we do have an allergy warning on our label due to the potential for cross contamination in our facility.
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
Please be sure to discuss with your healthcare provider before starting any new supplements while pregnant and/or nursing. You will want to get the approval from them, and every single body/scenario is very different. Please feel free to use the nutrition label for the product provided on the product page to share ingredient details with them.
Greens
You can take our Greens at any time the day! There are no stimulants in this product, so this is not a product you need to worry about taking too close to bed time.
The Greens formula contains plant digestive enzymes that help aid in the digestion process to keep things flowing smoothing throughout the body.
No, the Greens will not break your fast!
KAIYA does not use any gluten derived ingredients in our products but we do have an allergy warning on our label due to the potential for cross contamination in our facility.
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
Please be sure to discuss with your healthcare provider before starting any new supplements while pregnant and/or nursing. You will want to get the approval from them, and every single body/scenario is very different. Please feel free to use the nutrition label for the product provided on the product page to share ingredient details with them.
Protein
Whey protein isolate (WPI) has a few key advantages over other forms of Whey Protein:1. Higher Protein Content: WPI typically contains 90% or more protein by weight, compared to about 70–80% in whey concentrate.2. Lower in Fat and Carbs: WPI has less fat, lactose, and carbohydrates, making it a better choice for those watching their calorie or sugar intake, or who are lactose intolerant.3. Faster Absorption: WPI digests more quickly, which can be beneficial for muscle recovery right after workouts.
Each serving contains 20 grams of Whey Isolate Protein. The Protein container comes with 21 servings.
The Protein powder can be mixed with your liquid of choice or into smoothies and other recipes. It is recommended to use a blender bottle or a hand mixer for the best results when mixing with liquids.
The Protein powder is recommended for post workout recovery and to support muscle growth by consuming before or after exercise or anytime you are looking to up your daily protein intake!
KAIYA does not use any gluten derived ingredients in our products but we do have an allergy warning on our label due to the potential for cross contamination in our facility.
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
Please be sure to discuss with your healthcare provider before starting any new supplements while pregnant and/or nursing. You will want to get the approval from them, and every single body/scenario is very different. Please feel free to use the nutrition label for the product provided on the product page to share ingredient details with them.

kaiyakids greens
kaiyakids greens offers additional dietary fiber in your child's diet, antioxidants to help fight off free radicals, superfoods to help reduce inflammation in the body, energy boost, immune system boost, and organic fruits and vegetables to help fill gaps in your child's diet!
kaiyakids Greens are suggested at ages 2+!
All of the products coming from kaiyakids are certified organic
**our Greens products are organic but not yet certified organic as this sticker takes longer to receive. We have already paid for and submitted the product and this certified sticker will be on the next round of our printed labels!
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
All products should be stored tightly sealed and in a cool dry place.
kaiyakids multivitamins
Our certified organic Multivitamin gummies come in two fun flavors and are designed to support immune systems, energy levels, and overall well-being.
kaiyakids is for ages 1+! We suggest starting our Multivitamin at age 1 and continuing it on through your child's adolescent years.
All of the products coming from kaiyakids are certified organic
**our Greens products are organic but not yet certified organic as this sticker takes longer to receive. We have already paid for and submitted the product and this certified sticker will be on the next round of our printed labels!
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
We suggest storing your kaiyakids Protein Bars and Multivitamins in a cool dry place, or even in the fridge! Our Protein Bars are soft slab bars made from real ingredients without heavy clumping agents. Because of this, they are delicate! They can be enjoyed directly from the fridge if you are looking for a way to make them a little more sturdy for your little ones who may have a tendency to squeeze and smash bars! Trust us- we know what that's like!
In our gummy manufacturing process, we employ a specialized technique to minimize the exposure of active ingredients to high temperatures. This approach addresses a significant challenge associated with conventional gummy production equipment, where the slurry is typically maintained at elevated temperatures for extended periods of time before going into molds.Our innovative method involves a just-in-time solubilization and incorporation of active ingredients. We have developed a process where all active components are solubilized and seamlessly mixed after the processes involving high heat have been completed. This is a critical step significantly reduces the duration of heat exposure for the active ingredients (vitamins and minerals).By implementing this rapid incorporation technique, we ensure that the active ingredients maintain their integrity and potency throughout the manufacturing process. This method preserves the efficacy of heat-sensitive compounds, and does not burn them off, like many of our competitors on the market. This method has been highly sought after over the years by large corporations, but we are happy to be working with a manufacturer that believes in quality craftmanship and ingredients over being paid off by a big company. This is everything we stand for as a brand.
kaiyakids protein bars
kaiyakids organic Protein Bars are made with nutritious ingredients and a delicious way to get additional protein and dietary fiber into your child’s diet.
kaiyakids Protein Bars can be enjoyed at any age- even adults! We often find ourselves stealing these from our kids snack drawers! Please make sure your child is eating other foods of a similar soft consistency to our bars.
All of the products coming from kaiyakids are certified organic
**our Greens products are organic but not yet certified organic as this sticker takes longer to receive. We have already paid for and submitted the product and this certified sticker will be on the next round of our printed labels!
At this time our products may be made in a facility that is exposed to the major allegens. kaiyakids products allergen warning: Products may contain traces of: peanuts, egg, soy, milk, wheat, sesame, and other tree nuts. Please read product label for full ingredient and product information. KAIYA products allergen warning: This product has been produced in a facility that also processes wheat, soy, eggs, peanuts, tree nuts, fish, shellfish, sesame and milk. Please read product label for full ingredient and product information.
We suggest storing your kaiyakids Protein Bars and Multivitamins in a cool dry place, or even in the fridge! Our Protein Bars are soft slab bars made from real ingredients without heavy clumping agents. Because of this, they are delicate! They can be enjoyed directly from the fridge if you are looking for a way to make them a little more sturdy for your little ones who may have a tendency to squeeze and smash bars! Trust us- we know what that's like!

eBooks
For starters, our e-books include a never before seen circuit training method that we developed specifically for this program. Our detox has a proprietary blend, and our IF guide is also a proprietary method which we developed ourselves. Aside from that, we also include what many other fitness e-books fail to include: how to prepare yourself for life after the fitness program. You see, most fitness programs train you for 30 days or 12 weeks and then leave you hanging. We have created our plans to actually WORK. There is nothing in our plans which you will find with a simple internet search. Most importantly you’ll be a part of SSF Army, our community of people with similar fitness goals who have your back and will help support you every step of the way.
If any of the following describe you:You’ve tried everything and you think nothing can workYou think that you’ll never be fit and you’ll never be healthyYou’re tired of restrictive diets and starving yourself.These plans ARE for you. We want to make it simple for you and not overwhelm and/or discourage you.
Upon purchase, check your email (and possibly your spam folder) for a message containing your downloads. You will have 3 attempts and 3 days to download your purchase before the link will expire. If the link has expired please contact us at support@kaiyanutrition.com and we would be happy to reset it for you.
Our Peach Plan as well as our Original SSF Plan both have videos. In order to access the videos for the Peach Plan, see the last page of the e-book. In order to access the videos for thee original plan, please click the icon on each corresponding page. These are the only ways to access the videos for each plan.
Please use this link to help regain access to your guide:https://strongandsexy.fit/pages/lost-e-book Strong And Sexy Fit and KAIYA have the right to refuse access if they notice anything suspicious on your purchase profile or download history. Please note Strong And Sexy Fit is not responsible for refunding any customers who choose to make multiple purchases of the same guides because they lose access to them. It is the customer’s responsibility to request assistance via email at support@kaiyanutrition.com. We do not offer refunds under any circumstances due to the downloadable nature of our products. The customer is responsible for their purchases.